PAYMENT OPTIONS

CEC members can choose easy and convenient ways to even out their monthly electricity bills and pay their bill through a mobile device or automatic deductions.

SmartHub

The SmartHub program enables you to view your information from practically anywhere, anytime. A nice feature of the new system is the availability of a FREE “App” you can put on your mobile device.

Through SmartHub there will be opportunities to report outages, communicate with CEC staff, view usage history, and pay bills.

Levelized Billing

Many people like to know, within a few dollars, what their electricity bill will run each month in order to keep within their budget.

Levelized Billing is a way to even out your monthly payments in order to minimize those high spikes that can sometimes occur during the peak usage months.

  • No Surprises
    • Levelized billing prevents drastic changes in your bill, even during the coldest or hottest months of the year. A levelized bill averages the previous 11 monthly bills and the current month's bill for a service address. See below for examples of how levelized bills are calculated.
  • No Settleup
    • Because the levelized billing amount is recalculated each month based on a rolling average, the need to settle up balances annually is eliminated. Reconciliation of your account will be necessary only if you move or decide to stop participating in the program.
  • Join Anytime
    • If CEC has been providing electricity to your service address for at least one year and your account is current, you are eligible to participate in levelized billing. We will simply calculate your levelized payment based on the average billing for your home. Call 757-242-6181 to sign up today.

  • Eligibility

    • To be eligible for Levelized Billing, you must have had residential service at your location for one year or more. Your account also must be current. 

Automatic Payment Plan

Many members prefer to have their monthly electricity bill automatically deducted from their bank account or charged to their credit card. The process is easy to set up and is convenient.

For automatic payment via your credit card:
(account must be for residential or annual service)

Click Here – You will need to go to “Service My Account” and “Sign Up for Bank Draft”

You can choose to stop receiving a printed bill.

Payment Arrangement

Need to make a payment arrangement? Please contact our member services department at 757-242-6181 or via email at member@comelec.coop