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OUTAGES: 757-242-6181 | CONTACT: 757-242-6181

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Report An Outage

Keeping your power on is our highest priority. While we work hard to provide high quality, reliable electric service to our members, we cannot guarantee uninterrupted power. When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible.

If the problem is outside your home, call CEC at 757-242-6181. 

Call any time your power is out. Do not assume that others have reported the outage.

Once you make the report, there is no need to call CEC again unless an emergency arises or your neighbor's power returns and yours does not. Please be patient. During major outages, there may be more members trying to call than we have phone lines to handle. Extra calls prevent others from getting through to report their outage.

The Outage Info link contains a map illustrating the locations of current outages in CEC's service territory.

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    • Electric Vehicles
    • Weatherization Assistance
  • Community
    • 2020 Annual Meeting
    • Youth Programs
      • Youth Tour
      • College Scholarship
    • Safety
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    • Connections Card
    • Day in the Life of a Lineman
    • Sponsorship Request
  • My Cooperative
    • Our Mission & History
    • Our Cooperative Difference
      • Our Cooperative Difference
      • Capital Credits
    • About Touchstone Energy
    • Privacy Protection for Members
    • Statistics
    • Cooperative Living Magazine
    • Board Of Directors
    • Leadership Team
    • Join Our Team
  • Outage Center
    • Report An Outage
    • Outage Map
    • Blinks
  • Renewables
    • Net Metering